FREQUENTLY ASKED QUESTIONS
Please reach us at info@josiesairportshuttle.com if you cannot find an answer to your question.
Can I book a transportation service in advance?
Yes, we recommend booking your transportation service in advance to ensure availability and to receive the best rates.
Children
How old must I be to travel alone?
Unaccompanied Minors, defined as passengers aged 15 to 17, may ride alone. Passengers aged 14 and under must travel with a parent or guardian.
Do you provide car seats?
Josie’s Airport Shuttle follows all state laws regarding child restraint requirements. All children under age 8, less than 57 inches tall or 40 pounds or less must be securely buckled in an age-appropriate child restraint seat.
- Children under 1 year of age must be in a rear-facing car seat.
- Children 1-3 years of age must be in a rear-facing car seat. If they weigh more than 20 pounds they may be in a forward-facing car seat.
- Children 4-7 years of age, between 40-80 pounds or less than 57 inches tall must be in a forward-facing car seat or booster seat with a lap and shoulder belt.
- Children 8+ years of age and less than 57 inches tall must use a booster seat plus a lap and shoulder belt.
We are unable to provide car seats or booster seats and require all passengers to provide them for their children. We are unable to hold any child restraint seats in our office.
Please Note: The mifold Booster Seat is not approved by the Insurance Institute for Highway Safety (IIHS).
Cancellation Policy
How do I cancel my reservation?
You must cancel or change your reservation by 11:59 pm the day before your travel date. No refunds will be issued. If you need to cancel, you will be issued a credit for use on future travel within the next year. The travel credit is valid for one year from its issue date (the date of the original cancellation). Travel must be rebooked by the expiration date (one year from its issue date). The travel does not need to occur by the expiration date.
Credit will not be issued if cancelling after 11:59 pm the day before your travel date. Same-day reservations are not eligible for credit if cancelled.
What types of vehicles do you offer?
We offer a variety of vehicles including sedans, SUVs, and vans, to accommodate any transportation need.
Luggage Policy
Each traveler is restricted to one standard suitcase and one personal item. Since there will likely be other passengers on your shuttle, you will share luggage space with other travelers. If you are traveling with more than two pieces of luggage per person, we recommend that you consider reserving an additional seat.
Personal Items
Your personal items should be small enough to keep on your lap or in between your feet on the floor without interfering with the space of another passenger. Examples include a purse, laptop case, everyday backpack or small shoulder bag.
Luggage
Josie’s Airport Shuttle standard luggage allowance is: one suitcase, which should weigh 50 pounds or less with a total linear length (sum total of the length, width, and height) of 62 inches or less. If any of passenger’s luggage exceeds 50 pounds, the passenger may be required to assist with loading the luggage, space permitting. Josie’s Airport Shuttle will not be liable under any circumstances for personal injuries as a result of loading, unloading, or other luggage handling for such luggage.
Luggage Tips
To avoid loss or mix-ups, we recommend that passengers ensure their luggage is tagged and identified with both the customer’s full legal name and contact information. We also recommend that all luggage be locked with TSA approved locks.
We will make every effort to safeguard and return luggage to passengers in the condition that it was when loaded on the shuttle. However, Josie’s Airport Shuttle will not be liable under any circumstances for damage to or loss of any luggage. Josie’s Airport Shuttle disclaims any liability for particularly expensive, valuable, or fragile items such as, but not limited to, computers, electronics, jewelry, banknotes, artwork, collectibles, or antiques, and strongly recommends that these items remain with passengers at all times, subject to the other policies set forth above.
Prohibited Items
Boxes that exceed standard suitcase restrictions, other over-sized luggage, and duffel bags exceeding the luggage allowance; corrosive substances (such as acids and alkalis), combustible or flammable liquids (such as gasoline and kerosene), compressed gases, bio-hazardous materials, explosives (including fireworks), hazardous materials (poisons, radioactive materials, etc.), materials with a noxious odor, illicit substances.
Military Travel
Military travel is unique for temporary duty assignments (TDYs) and, therefore, Josie’s Airport Shuttle will allow personnel traveling for TDYs to bring the standard TDY kit which includes two duffel bags, one externally supported ruck sack and one personal bag. If additional equipment is required, please communicate that to the local office and we will do our best to accommodate on a space available basis.
Military personnel traveling with us who are moving to their next duty station (PCS) should follow the standard luggage policy and make appropriate arrangements to move any household goods.
Firearms and Ammunition
All passengers are prohibited from carrying weapons on the bus or in their carry-on items. Federal or local law enforcement officers are subject to exemptions. Weapons and firearms may be transported in suitcases. Firearms in suitcases must be in a locked hard-sided case and declared to a Josie’s Airport Shuttle representative at check-in. Ammunition may not be transported in any carry-on bag.
Assistive Devices
For those passengers traveling with an assistive device, please see our Accessibility Policy for additional information.
How do I pay for my transportation service?
All shuttle rides must be paid in advance to reserve your seat. Accepted payments all major credit cards, Credit Debit cards and digital payments
Lost Items
What if I leave something on a shuttle?
Josie’s Airport Shuttle is not responsible for any lost or damaged items, however, if you have left something behind please call your local office and we will do our best to reunite you with your belongings.
Lost or Damaged Luggage/Items.
Josie’s Airport Shuttle shall not be responsible for any lost or damaged luggage or any